Depeche Mode Store EU
Depeche Mode Store EU

Track order

FAQs

Requests not related to an order placed

We are thrilled to hear that you would like to reach out directly to the artists whom we provide merchandise for. 

Whilst we would love to assist with this we unfortunately have no personal contact at all with these artists. Therefore we do not have any contact information which we can provide. We apologise for any inconvenience caused. 

We can only recommend that you try to reach out directly via the artists' social media channels. 

We are pleased to see that you are interested in possibly supporting a charity of your choice using the products we offer!

Whilst we would love to be able to support every charity and meet all requests we receive this unfortunately is not possible. Therefore, we sadly have to confirm that we cannot assist on this occasion. 

However, we do work alongside numerous charities to provide aid to causes that are important to us. 

We are partnered with Tree-Nation (Deforestation is responsible for roughly 17% of all climate change emissions) as part of our ongoing efforts to become more sustainable. This means every time someone purchases from a selection of our stores, Tree-Nation will plant a tree in one of our forests in Madagascar or Tanzania to help offset our carbon emissions. 

We genuinely appreciate your effort in raising funds for your chosen charity, and we wish you all the best in your fundraising endeavours. 

Product Information and Sizing

Please find below our approximate size guide for our Men's clothing. All sizes provided are UK sizes as we are a UK-based company. 

Sizes are measured across the chest. 

Men's (unisex) sizes: 

Small - 36-38" / 92-98 cm

Medium - 38-40" / 98-102 cm 

Large - 40-42" / 102-108 cm

XL - 44-46" / 112- 118 cm 

XXL 46- 48" / 118 - 122 cm 

If you are unsure of which size would fit best we recommend purchasing more than one and returning the least suitable option to us 

If you are still unsure of which size you need, please send an email to our team at [email protected], who will be able to measure the particular item you are looking at (as long as this is not a pre-order item) 

Please find below our approximate size guide for our Women's clothing. All sizes provided are UK sizes as we are a UK-based company. 

Sizes are measured across the chest. 

Women's sizes: 

Small - 32" / 82 cm, equivalent to a size 8/10 

Medium - 34" / 88 cm, equivalent to a size 10/12

Large - 36" / 92 cm, equivalent to a size 12/14

XL - 38" / 98 cm equivalent to a size 14/16

If you are unsure of which size would fit best we recommend purchasing more than one and returning the least suitable option to us 

If you are still unsure of which size you need, please send an email to our team at [email protected], who will be able to measure the particular item you are looking at (as long as this is not a pre-order item) 

Please find below our approximate size guide for our Children's clothing. All sizes provided are UK sizes as we are a UK-based company. 

Sizes are measured across the chest. 

Children's sizes: 

Small - 28" / 71 cm - equivalent to  5- 6 years 

Medium - 32" / 81 cm - equivalent to 7- 8 years 

Large - 36" / 92 cm - equivalent to 9 -11 years

XL - 38" / 98 cm - equivalent to 12 -13 years

If you are unsure of which size would fit best we recommend purchasing more than one and returning the least suitable option to us 

If you are still unsure of which size you need, please send an email to our team at [email protected], who will be able to measure the particular item you are looking at (as long as this is not a pre-order item) 

Most of our shirts are made of a blend of Cotton and Polyester, however, this can vary from product to product. 

If the fabric makeup of the item is not listed on the store itself please feel free to contact us at [email protected] regarding this. One of our team members will then check the product for you and confirm exactly the fabric components of this item. 

VAT/Customs

Will I be Charged Customs Fees When Purchasing From Your Store? 

For orders placed on our UK-based webstore with a total value exceeding €150, you may be subject to VAT and customs charges upon delivery to your EU address.

Here's what you need to know:

  1. VAT Responsibilities:
    • For orders over €150, VAT may be applicable based on your country's specific regulations.
    • The applicable VAT rate will be calculated and charged by your local customs authorities.
  2. Customs Charges:
    • Customs charges may apply to orders over €150, and these charges are determined by your country's customs policies.
    • Please be aware that customs processes and charges are beyond our control and vary from country to country.


Who is Responsible for Paying Customs Fees? 

Any customs or duty charges due on a package must be paid by the person receiving the package. We are unable to pay for a package to be released from customs nor are we able to reimburse these charges. 

If you are unable to pay the customs fee or decide not to, unfortunately, you will have to reject the parcel so that it is returned to us.

For orders placed on our UK-based webstore with a total value exceeding €150, you may be subject to VAT and customs charges upon delivery to your EU address.


Here's what you need to know:

  1. VAT Responsibilities:
    • For orders over €150, VAT may be applicable based on your country's specific regulations.
    • The applicable VAT rate will be calculated and charged by your local customs authorities.
  2. Customs Charges:
    • Customs charges may apply to orders over €150, and these charges are determined by your country's customs policies.
    • Please be aware that customs processes and charges are beyond our control and vary from country to country.
  3. Payment of Fees:
    • You are responsible for settling any applicable VAT and customs charges imposed by your local authorities.
    • These charges are not included in the purchase price on our webstore and must be paid directly to the relevant customs office.

Get support